We're here to help. Please use the channels below for all enquiries, complaints, or support requests.
Email: lottery@aurspcaplay.com
Phone: 1800 884 638
Hours: 24 hours, 7 days a week
If your concern cannot be resolved through customer support, please email complaints@aurspcaplay.com. All complaints are acknowledged within 2 business days and resolved within 14 business days as required by Australian regulations.
If you remain dissatisfied, you may escalate to the regulator: Office of Liquor and Gaming Regulation (Qld) · 13 QGOV (13 74 68) · qld.gov.au/olgr.
Royal Society for the Prevention of Cruelty to Animals (Queensland) Limited
ABN 74 851 544 037 · ACN 166 777 591
139 Wacol Station Road, Wacol QLD 4076
Australia
Locked Bag 3000, Archerfield BC QLD 4108
Australia
Charitable and Non-Profit Gaming Licence · Office of Liquor and Gaming Regulation (Qld) · ACNC Registered Charity
Annual permit · Last renewed January 2026
For confidential 24/7 support: gamblinghelponline.org.au · 1800 858 858. National self-exclusion: betstop.gov.au.